Welcome to Growhaus Zone’s FAQ section! Here you’ll find answers to common questions about our garden products, delivery options, and customer service. Whether you’re planning a complete garden makeover or just adding some decorative touches, we’re here to help your gardening journey flourish.
About Our Products
What types of garden products do you offer?
We specialise in a wide range of gardening essentials and decorative items including:
- Practical solutions: Automatic watering systems, planters, cages & netting
- Garden furniture: Corner sofas, garden benches
- Decorative items: Buddha statues, garden gnomes, cherubs & fairies
- Plant protection: Garden cloches, cold frames
Are your automatic watering systems easy to install?
Absolutely! Our automatic watering kits are designed for easy installation with clear instructions included. We offer different system sizes to suit various garden needs, from small patio planters to larger garden areas. All necessary fittings and connectors are included in the kits.
How fragile are your decorative items like bird baths and statues?
While these items are made from quality materials, they do require careful handling. We package all fragile items with protective materials to ensure they arrive safely. For particularly delicate pieces like our Buddha statues and cherubs, we use reinforced packaging with extra cushioning.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure online payments.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t already been processed for dispatch.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders more easily and saves your details for future purchases.
Delivery Information
How long does delivery take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping (£12.95): 10-15 business days via DHL or FedEx (recommended for time-sensitive items)
- Free Shipping (orders over £50): 15-25 business days via EMS (ideal for larger orders)
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. International orders include customs-friendly documentation to help ensure smooth clearance. Please note that any customs duties or taxes are the responsibility of the recipient.
Can I track my order?
Yes, Standard Shipping orders include full tracking information. For Free Shipping orders, tracking is available upon request. You’ll receive shipping confirmation with tracking details (where applicable) once your order is dispatched.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your Growhaus Zone products. If any item doesn’t meet your expectations, simply contact us within 15 days of delivery to arrange a return. Items must be in their original condition with all packaging. Once we receive the returned item, we’ll process your refund or replacement.
What if my item arrives damaged or with missing parts?
We take great care in packaging all items, but if something does arrive damaged or with missing components (especially for kits like our automatic watering systems), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for replacements to be sent out promptly at no extra cost to you.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Still have questions? Our friendly customer care team is always ready to help you cultivate the perfect garden solution. Email us at [email protected] and we’ll respond within 24 hours (weekdays).
Happy gardening from the Growhaus Zone team!