At Growhaus Zone, we combine our passion for gardening with exceptional customer service. Just as we carefully nurture plants, we cultivate customer satisfaction with transparent shipping and returns policies designed for your convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to bring your gardening essentials to your doorstep:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote locations.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Our Hassle-Free Returns Policy

We want you to be completely satisfied with your gardening purchases. If you need to return an item, please review our straightforward policy below.

Returns Window

You may return most items within 15 days of receiving your order. To be eligible for return:

  • Items must be unused and in their original condition
  • Original packaging must be intact with all accessories included
  • Items must be in resalable condition

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used automatic watering kits
  • Installed bird baths and garden decorations
  • Personalized or custom-made garden furniture
  • Any items showing signs of use or damage not present at delivery

Simple 4-Step Return Process

1. Contact Us

Email [email protected] within 15 days of receipt with your order number and reason for return.

2. Wait for Approval

We’ll respond within 2 business days with return authorization and instructions.

3. Package & Ship

Securely pack the item using original packaging if possible. Ship to:

Growhaus Zone Returns
35 Baldwin St.
Bristol, GB BS8P 7YL

Use a trackable service – return shipping is at customer’s expense unless item is faulty.

4. Receive Refund

Once received and inspected, we’ll process your refund within 5 business days.

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same initial steps as returns
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll calculate any price difference and arrange for the new item to be shipped once we receive your return

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (PayPal, credit/debit card)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective
  • We sent the wrong item

In these cases, we’ll provide a prepaid return label.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Growhaus Zone Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Product Name: [Product Name]
– Reason for Return: [Reason – e.g., incorrect item, damaged, changed mind]
– Preferred Resolution: [Refund/Exchange for (specify item if exchanging)]

I have reviewed the return policy and confirm the item is unused and in its original packaging. Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our shipping or returns policy:

  • Email: [email protected]
  • Postal Address: Growhaus Zone, 35 Baldwin St., Bristol, GB BS8P 7YL

We appreciate your trust in Growhaus Zone for your gardening needs. Like tending to a garden, we’re committed to nurturing our customer relationships with care and attention.