Term and Conditions

Welcome to Growhaus Zone! These Terms and Conditions (“Terms”) govern your use of our website growhauszone.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. Our Gardening Community

At Growhaus Zone, we serve gardening enthusiasts who appreciate quality tools, decorative items, and practical solutions for their outdoor spaces. Our products range from functional items like automatic watering systems to decorative pieces like garden gnomes and Buddha statues.

2. User Responsibilities

2.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

2.2 Accurate Information

You must provide accurate, current, and complete information during the purchase process, including valid shipping details.

2.3 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur, especially with handmade or natural items.

3.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products at any time.

3.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used automatic watering kits
• Installed bird baths and garden decorations
• Personalized or custom-made garden furniture
• Any items showing signs of use

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.4 Shipping

We process orders within 1-2 business days. Shipping options:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over £50 via EMS (15-25 business days)

We currently cannot ship to certain Asian countries and remote locations.

5. Returns and Refunds

5.1 Returns Policy

You may return most unused items in original packaging within 15 days of receipt. See our Returns Policy for details.

5.2 Refund Processing

Refunds are issued to the original payment method within 5 business days of receiving your return. Original shipping fees are non-refundable unless we made an error.

6. Intellectual Property

All content on our site (text, graphics, logos) is our property or licensed to us and protected by copyright laws. You may not use our content without written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for:

• Damage from improper product use
• Weather-related effects on outdoor products
• Personal injury from product misuse

7.2 Website Operation

We strive to keep our site available but are not liable for temporary outages or technical issues beyond our control.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Postal Address: Growhaus Zone, 35 Baldwin St., Bristol, GB BS8P 7YL